For Patients

How can we help you today?

Do you have a prescription in hand? We can contact your doctor to finalize the order.

Shipping FAQ’s

Prefer to talk to someone before getting started with Valor? Contact us.

Can Valor ship my prescription to me?

Yes, we can ship any non-sterile medication to any state in which we are licensed via FedEx. California is the only state in which we ship sterile compounded medications at this time. You will be asked to provide your home address during your checkout process and please note that we cannot ship to PO Box addresses. 

 

When do orders ship?

All prescriptions are custom compounded after receiving payment. They are then filled, verified by a pharmacist, packaged, and prepared for shipping or for pickup. The ship type that you select during the checkout process will be effective once your order is ready for shipping. Please allow up to 3-7 business days for lab compounding time and operations to be fulfilled to receive your prescriptions after checkout. 

How fast will I receive my order?

Please allow up to 3-7 business days to receive your prescriptions after checkout. While several of our compounds are available to ship within 24-48 hours, some custom compounds may take longer depending on your prescriber’s orders, supply chain availability, or specific storage and shipping requirements of your medication. 

Can I receive my order on a Saturday?

Unfortunately, orders must be delivered Monday-Friday by the carrier.

What is the schedule of 2-day vs next day shipping?

See below for a general schedule of ship days and arrival days. Please note that holidays may impact this general schedule. Some compounds only ship Monday-Wednesday due to safe shipping requirements. Follow your tracking number for the most accurate delivery schedule.

Ship Day

2-Day Arrival

Next Day Arrival

Monday

Wednesday

Tuesday

Tuesday

Thursday

Wednesday

Wednesday

Friday

Thursday

Thursday

Monday

Friday

Friday

Tuesday

Monday

What might cause a delay in my prescription delivery?

There are a few reasons why you may experience a delay in receiving your prescription.

  • Pending patient payment
  • No refills left and/or expired prescription
  • Pending Doctor authorization
  • Ingredient out of stock and is pending delivery
  • Compound requires special packaging and shipping in order to be delivered on a weekday, and are only available Monday-Wednesday to ship

General FAQ’s

Prefer to talk to someone before getting started with Valor? Contact us.

Why Valor?

We are a PCAB and LegitScript accredited 503A facility located in Berkeley, CA. As a compounding pharmacy licensed in more than half of the country, we take pride in serving patients and providers with the highest quality assurance standards we set for ourselves while making the healthcare journey for all parties as smooth as possible with our flat-rate pricing, free shipping, and fast turnaround.

Our dedicated compliance team guides our operations as we apply our proven processes to compounding. Our team consists of individuals who pay great attention to detail, provide excellent customer service while focusing on quality, and are dedicated to raising the bar in compounding pharmacy, making us the Compounding Center of Excellence that we are.

Which states does Valor service?

A list of the States We Serve can be found here.

What dosage forms does Valor offer?

Dosage forms are compound specific. Here is a list of examples
 
Oral Dosage Forms
– Sublingual tablet
– Troche
– Capsule
– Suspension
– Solution

– Lollipops

 

Topical Dosage Forms
– Creams
– Gels
– Ointments
– Nasal spray
– Otic powder

– Suppositories

 

Sterile Dosage Forms
– Injectable
– Eye drops

What is the difference between Sterile and Non-Sterile Compounding?

In the compounding pharmacy industry, there are specific definitions, regulations, and licensure that differ between running a sterile compounding pharmacy versus a non-sterile compounding pharmacy.

Sterile compounding
 follows strict standards and is used when there is a high risk of infection, as sterile compounded medications are typically intended to be used as injections, or ophthalmic sterile compounds for eye drops, and others. Medications like these need to be carefully prepared in a separate sterile clean-room, an environment free from viruses, bacteria, or any other infectious microorganisms to ensure sterility and patient safety.
 
Valor Compounding Pharmacy offers a select catalog of sterile compounds that undergo rigorous testing including method suitability and container closure testing. You can call us at (855) 554-2889 to get more information on our sterile compounds.
 
Non-sterile compounding is more common and while these drugs are not prepared in a sterile clean-room, they are made with high standards and strict guidelines. Non-sterile compounding utilizes a clean environment where equipment, surfaces, and materials are sanitized. Non-sterile compound medications include solutions, suspensions, ointments, creams, gels, powders, suppositories, capsules, troches, dissolvable forms, and tablets, and are typically taken orally or used topically.

Are compounded medications covered by insurance?

Valor Compounding Pharmacy does not directly bill insurers. Depending on your insurance plan, you may be reimbursed by sending in a claim form. Many insurance companies cover compounded prescriptions. However, we suggest that you contact your insurance company to learn about your specific coverage. We can provide you with an insurance claim form that you may send to your carrier upon request. You may request an insurance claim form during your checkout process.