Refill your prescription.
We've made refills easy! Complete the form below or talk to our ChatBot to submit a refill request!
A little notice goes a long way.
For non-sterile compounds, request your refill about a week before you expect to run out. For sterile preparations and controlled substances, request at least two weeks in advance. If your supply is already running low, call us so we can help.
Log in to order your refill
Submit a request to order your refill
Some situations need a new prescription.
In each of these cases, Valor will coordinate directly with your prescriber when you submit your refill request — you don't need to handle it:
- Your prescriber authorized a limited number of refills and you've used them.
- More than a year has passed since your original prescription was written. Most states cap compounded prescriptions at twelve months from the original date.
- You're refilling a Schedule III-IV controlled substance — including ketamine preparations — and more than six months have passed since the original prescription, or you've already used the five refills federal law permits. Schedule III-IV medications cannot be refilled beyond those limits; a new prescription is required.
- You've changed prescribers.
- Your dose, strength, or formulation is changing.
Frequently Asked Questions
Can I set up automatic refills?
Yes. When you complete your checkout screens, you will be given the option to sign-up for the Autofill Program. You may also ask a pharmacist to enroll you in auto-refill and we'll prepare and ship each fill on a schedule that matches your dosing. We'll also remind you before every shipment — you're always in control of whether a fill goes out.
What if my prescription has no refills left or expired?
We'll contact your prescriber directly to request a new prescription. This usually takes one to two business days. We'll keep you posted if there's any delay on their end.
How do I pay?
You may directly in your secure link or over the phone with a customer care specialist. Pricing is transparent — you'll see your total before we prepare and ship. If you have questions about price, contact us at any time.
Questions? We're here to help.
Our Customer Care Specialists and Pharmacists are standing by to guide you. Give us a call or send an email by clicking the buttons below.
