AUTOMATED REFILL PROGRAM NOTICE
Valor Compounding Pharmacy offers the convenient, free-of-charge Automated Refill Program for patients requesting medications to be filled on a regular time interval to prevent delays and interruptions to therapy.
How do I enroll in the Automated Refill Program?
Once the pharmacy receives your signed annual Automated Refill Program Consent Form, your prescription(s) will refill automatically as often as you choose, eliminating the need to place a refill order each time.
Which medications are eligible?
All medications EXCEPT the following are eligible:
- Acute prescriptions and prescriptions not intended for continuous refills
- Prescriptions without refills on the original prescription
- Controlled substances
How will the pharmacy notify me when Automated Refills are ready?
A few days before the Automated Refill is due, a Patient Services Representative will call or leave a voice message to notify you of the expected delivery or pick-up date.
What if there are no refills left on a prescription enrolled in the Automated Refill Program?
When processing the last refill on a prescription enrolled in the Automated Refill Program, Patient Services Representative will communicate with you before contacting your doctor to request a prescription renewal before the next Automated Refill due date.
How often are Automated Refills scheduled?
Automated Refills are scheduled based on the days supply of the prescription. Usually the refill interval is 30 days or 90 days. You may also choose the refill schedule that best fit your needs and change an Automated Refill date by speaking with a Patient Services Representative.
How do I withdraw from the Automated Refill Program?
You may withdraw any time by speaking with a Patient Service Representative. If an Automated Refill is not picked up, the prescription will withdraw from the Program. Please inform the pharmacy as soon as possible of any changes to your medications to prevent filling an Automated Refill that you do not need. Ask the pharmacy about the refund policy.
What if my medication has changed?
Please inform a Patient Services Representative or Pharmacist of any changes to your medication (dose, strength, directions, quantity, or other changes) as soon as possible.
What if my contact or billing information has changed?
We will need the correct phone number, delivery address, credit card number and expiration date to process your Automated Refills. We will only deliver Automated Refills with active contact and credit card information. Please inform a Patient Services Representative of any changes as soon as possible. Thank you!
Valor Compounding Pharmacy
2461 Shattuck Ave, Berkeley, CA 94704
Phone: (510) 548-8777 Fax: (510) 548-0305