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New Pharmacy Process for Kaiser Permanente Members

For Compounded Prescriptions 

Compounded medications are custom-prepared prescriptions made specifically for your individual needs when a standard medication is not available or appropriate.

Patients with prescription coverage through MedImpact or Medicare will now have their compounded medications filled by Valor Compounding Pharmacy and shipped directly to their home as part of a partnership with Kaiser Permanente.

For patients with prescription coverage through all other pharmacy benefit managers, compounded medications will be dispensed on a cash-pay basis.

For prescriptions sent to Valor Compounding Pharmacy

Effective January 1, 2026

This infographic shows the steps in the process of transferring a prescription to Valor. Kaiser will transfer the prescription, then valor will prepare and ship the prescription. Patients will be notified via text and can pay or sign up for auto refill through healnow. Please allow 3-7 business days after making payment for your order to be prepared to ship. Tracking number will be sent via email when compound is shipped out via fedex.

Time for a refill? Log in to Tabz

Once logged in, you can update your profile, manage orders, and complete payment. If applicable, all future refill requests should be ordered directly from Valor Compounding Pharmacy. 

Insurance Notice

Valor Compounding Pharmacy does not have access to full pharmacy benefit information. For benefit-related questions, please contact Kaiser Permanente Member Services using the phone number on the back of your Member ID card.

We're here for you

Questions about your compounded medication?
Call (855) 554-2889, and our team will help you get started.