Our Core Values
These aren't slogans on a wall. They guide how we serve patients, support providers, collaborate with partners, and show up for one another. Our Core Values are embedded in our day-to-day operations and company culture.
Do The Right Thing
Trust matters. We demonstrate unwavering integrity, honesty, and reliability in our decisions and our actions even when no one is looking.
Quality Matters
As a Compounding Center of Excellence™, we raise the bar and exceed industry standards for safety and quality assurance in a way we can demonstrate and quantify. We begin with the end in mind and use data to make informed decisions.
Question Everything
We don’t go through the motions. Critical thinking is everything. We always understand what we do and why we’re doing it. If we don’t know, we ask. Knowledge is power and non-stop learning is key to our success.
Growth Through Care
We grow by serving exceptionally—turning care, speed, and clarity into opportunity. Each patient and provider experience becomes a moment to earn loyalty and expand our impact.
Do The Right Thing
Integrity is non-negotiable.
Setting the tone for ethical decison-making, regulatory compliance, and patient safety across the organization is led by our Director of Pharmacy Operations and Pharmacist-in-Charge (PIC), Alyx Tennison. In a highly regulated industry, doing the right thing isn't optional; it's the foundation of trust. From prescription review to final verification, every action is guided by professional responsibility and strict adherence to state and federal standards.
This means full compliance with the board of pharmacy requirements, prioritizing patient safety above speed or convenience, transparent communication with providers and patients, and immediate corrective action post-investigations.
We don't cut corners. We uphold standards, even when no one is watching.
Director of Pharmacy Operations
& Pharmacist in Charge
Quality Matters
Precision is not optional. In compounding, consistency, sterility, and process control are everything.
Our Compounding Pharmacist and Technician Manager, Justin Allen, oversees our lab technician trainings, competency validation, inventory management, and environmental controls that ensure every preparation meets established quality standards. Excellence in compounding requires disciplined technique, validated processes, and continual oversight.
In this capacity, Justin exhibits "Quality Matters," from formulation to fulfillment, every step follows validated processes designed to protect patients and support providers.
Quality Assurance Pharmacist & HDDP
Question Everything
Good systems don't happen by accident.
Our Senior Director of Data and IT, Ann Olaguer, drives continuous improvement by visualizing data to identify operational gaps, leveraging artificial intelligence (AI), automating responsibly to reduce human error, and strengthening cybersecurity and IT infrastructure.
In healthcare, inefficiencies create risk. We reduce that risk by constantly evaluating and refining our systems. We challenge assumptions, evaluate workflows, and look for smarter, safer, more efficient ways to serve.
“Question Everything” is a critical core value that helps lead Valor, its employees, and its partners to success in delivering excellent patient care and service. Innovation begins with curiosity and is sustained through disciplined execution. We don't accept "this is how it's always been done." We build what works better.
Senior Director of Data Strategy & IT
Growth Through Care
We grow by caring deeply and serving well.
Our Customer Care Manager, Aesun Kim, ensures that every patient interaction reflects empathy, responsiveness, and professionalism. Sustainable growth is earned through reliability, clear communication, and consistent follow-through.
When we take care of patients, support providers, and invest in our team, growth follows, not the other way around. Our team strives to provide timely, compassionate patient communication, proactive follow-up and adherence support, clear expectations around turnaround times, and building trust at every touchpoint.
We believe sustainable growth is built on service, reliability, and long-term partnerships. We focus on responsive, human-centered patient support and reliable turnaround times providers can count on. Care isn't a tactic It's how we build lasting relationships.
Customer Care Manager
Meet the Valor Team
Learn more about the professionals that work hard every day to make Valor great.